Clients are expected to keep their account information up to date at all times. To facilitate this, all clients are provided with access to our online billing system at http://secure.diligentcreators.com/clients-area/. New accounts must pay for their term of service before service is activated on their account. This policy includes both orders submitted via our on-line order form or non-credit card payment orders, submitted through postal mail or at one of our offices or via one of our field executives. Receipts are generated on all new accounts the same day the order is setup and included in the setup e-mail.
All new accounts are e-mailed an invoice/receipt immediately after the order is placed. If you wish to have a receipt mailed to you via postal mail, you will need to contact our billing department to request this. A Rs. 500 service fee will be assessed for postal mail receipts being sent within Pakistan. All international postage shall be charged at according to country per invoice/reciept.
All renewal notices/invoices generated automatically and sent at least 30 days prior to the renewal date.
Account/service cancellation requests MUST be sent atleast 7 business days before the account renewal date, failing which the invoice will not be cancelled and charges will go through as per the invoice.
As a client, you commit to the length of your service cycle. Because of your commitment, we offer a discount on the service. Because of this, no refunds are granted for pro-rated service on service cycles, regardless of length. As a client, you commit to your service cycle with payment up front. (dc) Diligent Creators commits to providing the offered services backed by our service guarantees. While we do not offer refunds for pro-rated service beyond the first 15 days of use, you have no obligation to continue using our service.
If you avail our 15 day money back guarantee all fee except domain name charges and setup costs are refunded.
Refunds are ONLY offered via crossed checks and in PAK Rupees.
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